We welcome all patients who choose Hillside Mission as a partner in their recovery with open arms. However, there is a process we need to follow to ensure long-term recovery of the patient. Here, we provide a breakdown of the steps so that the patients and their families know what to expect.
Step 1: Assessment
Each potential patient looking for admission at Hillside Mission is required to undergo a preadmission assessment, either in person or over the phone. The assessment, conducted by an admissions representative, is a detailed report citing background information about the patient. Once compiled, it is provided to our certified clinicians, who would then prepare a personalized treatment plan. The patients can set an admit date with the admission representative during this session.
The assessment phase is also an opportunity for the patient and their family to know more about Hillside Mission. They can use this interaction to ask the admission representative about the facility, its processes, the services offered, what to expect and what to get at the time of admission.
Step 2: Admission
On the set admit date, the patient is formally admitted to the Hillside Mission facility. All paperwork concerning the admission process, insurance, and payments is completed at this stage. We also conduct the pharmacogenetics test now.
We encourage the family to accompany the patient on the admit date. The patient may be nervous and having a family member by their side, helps relieve their anxiety. It also provides the family members with an opportunity to see how we work and what a typical day at Hillside Mission would look like.
Step 3: Initiation
Once the paperwork related to the admission process has been completed, the patient is familiarized with their surroundings. They are given a tour of the facility, introduced to their therapists, who outline their treatment plan, taken to their room and generally given the time to settle down and get used to the comfort of the facility.
Another important step taken at this stage is the selection of the post-detox care provider. The appointed clinician works with the patient to identify and recommend a program – residential, inpatient or outpatient – based on their needs and requirements. The therapist works with the patients and facility selection process so that an informed decision can be made.
Step 4: Treatment
As the appointed clinician has already shared the detailed treatment plan, the process is initiated once the patient settles in. The patient is closely monitored during the detox treatment and utmost care is taken to ensure that they are comfortable. The clinician may change the treatment plan or modify it depending on the patients’ response to the medications.
Step 5: Transition
Once the detox process is complete, the patient is transitioned to the selected aftercare provider. By this time, the patient has overcome their withdrawal symptoms and are prepared, mentally and physically, to make the effort for long-term recovery. We encourage the family to visit the patient at this stage as it gives the patient a chance to revel in the success of their first step to recovery.
Step 6: Discharge
In such a case a patient is unable to select a aftercare provider for continuing treatment, they are discharged from the facility. Although Hillside Mission strongly recommends continuing treatment after a detox program for complete and long-lasting recovery.
Step 7: Continuing care
Recovery is a continuous process. Therefore, even after the conclusion of the treatment process, we encourage our patients to seek support from family, friends and support groups to ensure lasting recovery. The patients can enroll in our alumni programs so that they are in constant touch with people, who, like them, understand their challenges and can provide the requisite support as and when needed.
Hillside Mission welcomes all referrals from a physician or a therapist. The fact that a therapist wants to refer their patient to us shows the immense trust that they place in our facility. Honoring their trust, we have ensured that our admission process is streamlined so that the patient and the therapist can focus on their recovery without worrying about anything else.
Step 1: The physician referring a patient to our facility should call our admission team at our toll free number or fill the form available on our website. Once they fill the form, our admission representative would get in touch with the therapist and take the process forward.
Step 2: Hillside Mission works with the therapist to build the patient profile. We understand that the therapist is an important part of the patients’ treatment process and would love to keep them involved throughout.
Step 3: The privacy of the patient is extremely important. Therefore, at the time of the admission, the patient would be required to sign the requisite consent forms to allow us to contact people that they want to be kept informed of their recovery process. In the absence of such consent forms, Hillside Mission assures the patients and the therapists that no information regarding the patient would be shared with anyone outside the facility.
Step 4: A referral coordinator is appointed to help the therapist keep track of the progress of the patient. The referral coordinator would be the main contact point. The frequency of updates, mode of communication and other details can be established once the referral coordinator contacts the therapist.
Step 5: Once the detox program has been completed, the therapist, referral coordinator, and the clinicians at Hillside Mission can help the patient choose the right treatment plan – residential, inpatient or outpatient – suited for their needs. The patient can choose from our network of quality providers or opt for their therapist’s referrals. We would assist in the transfer process of the patient.
Step 7: Once the treatment concludes, it is important to stay in touch with the sober community. Therefore, Hillside Mission strongly recommends that the referring therapists encourage their patients to join a continuing care plan. This helps the patient stay in touch with people, who like them, understand addiction and its challenges and can provide support to the patient.
Though finances play an important role in selecting the treatment process, it should never stand in the way of treatment. It is for this reason that we accept insurance plans from all major providers, working closely with them to ensure that the patient receives the treatment they deserve. We accept insurances from Anthem, Blue Cross, Cigna, Humana, BlueShield, Aetna and many more.
According to the Mental Health Parity and Addiction Equity Act (MHPAEA) of 2008, the benefits of behavioral health should be comparable to those of physical health. This means that anybody who seeks treatment for behavioral health would receive the same benefits and advantages as those who seek treatment for physical health.
What to bring
- Comfortable and casual clothes, including outerwear, inner wear, socks, winter wear, pajamas, and bathrobe, for 7-10 days.
- Personal hygiene products like toothbrush, toothpaste, soap, deodorants, shampoo, razors and feminine hygiene products.
- Blow dryer, flat iron, curling iron
- Walking shoes/Tennis shoes and slippers
- Insurance Card/Driver’s License/Social Security Card
If the patient is on prescription pills, then it is recommended that they carry at least a month’s supply with them. Also, if the patient is on vitamins, they are requested to carry sealed packets of the same.
All medications will be reviewed by the team at Hillside Mission before they can be used at the facility.
What not to bring
- Clothing that supports or promotes the use of alcohol, drugs, or tobacco
- Over-the-counter medications, unless for a specific condition
- Drugs or drug paraphernalia
- Mouthwash, isopropyl alcohol, hydrogen peroxide or any other item that contains alcohol
- Laptop computers.
- Radio/Stereo with external speakers
Optional things to bring
- Portable CD/Tape player with headphones or iPod. No devices that have a send/receive function would be allowed.
- Watch and alarm clock
- Journal and personal address book, stationery and stamps
- Reading material
- Pictures of family or friends or any other item (2 in number) that the patient is attached to and provides them mental support.
- Beach towel and sunscreen